Privacy Policy
Effective Date: September 1, 2024
Last Updated: October 20, 2024

Introduction

Your privacy is important to us. This Privacy Policy explains how Tiffany Walla, TLW NOURISH LLC ("Company," "we," "us," or "our") collects, uses, stores, and protects your personal information when you purchase, register for, and participate in any of our programs ("Program(s)"), including but not limited to "The Nourished Littles Method" and our 1:1 coaching services.

By purchasing, enrolling in, accessing, or using our Programs, you agree to the collection and use of your personal data as outlined in this Privacy Policy.

Overview of Privacy Practices:
We prioritize your privacy and the confidentiality of your information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, including any programs or products we offer. By using our services, you agree to the terms outlined below.

Personal Information Collected:
To provide our services, we may collect personal information such as your name, email address, phone number, billing information, address, date of birth, preferences, and interests (“Personal Information”). You may also voluntarily submit content such as comments, photos, or videos as part of our programs or products (“User-Generated Content”). By providing any such Personal Information or User-Generated Content, you consent to our collection, use, and storage of this data in accordance with this Privacy Policy.

Confidentiality Commitment:
We are committed to maintaining the confidentiality and security of your Personal Information. All Personal Information provided will be treated with the utmost confidentiality and used solely as outlined in this Privacy Policy. We have implemented appropriate security measures to protect your information from unauthorized access, use, or disclosure.

Collection and Use of Health-Related Information:
While I may offer nutrition advice and personalized recommendations, I do not collect, store, or transmit any Protected Health Information (PHI) unless you are specifically informed otherwise. If PHI is required, I will only use HIPAA-compliant platforms and data collection methods, and you will be informed in advance. Any health-related information shared by clients during consultations or while using our programs will be treated with the highest level of confidentiality. This includes dietary preferences, health goals, and any other health-related data shared voluntarily. We will not disclose any such information without your explicit consent unless required by law.

How We Use Your Personal Information:
We use your Personal Information for the following purposes:

  1. To provide and improve our programs and products.
  2. To manage and personalize your account and services.
  3. To communicate with you about program updates, new offerings, and promotions (with the option to unsubscribe at any time).
  4. To conduct research using anonymized data to enhance our services.
  5. To tailor our offerings based on your preferences.
  6. To provide technical or customer support for your inquiries.

Liability Limitation:
All content provided in our programs, products, or services is for informational and educational purposes only and is not intended as medical advice. Always seek the advice of a physician or qualified health provider with any questions regarding medical conditions. The services provided do not constitute medical nutrition therapy or clinical dietetic services unless specifically agreed upon in a separate written contract.

Data Security and Storage:
Your Personal Information is stored securely using industry-standard protocols. Access to your information is restricted to authorized personnel who require it to perform essential tasks related to the delivery of our services. We continuously review our data storage practices to ensure your data remains secure.

Confidentiality of Data with Third Parties:
Your Personal Information will not be disclosed to third parties except under the following circumstances:

  1. When necessary to provide services outlined in this Privacy Policy.
  2. To third-party service providers (such as payment processors) assisting in delivering our services, provided they are bound by confidentiality agreements and required to protect your data.
  3. If required by law or legal obligations.
  4. To protect our legal rights or the rights of others, including when necessary to protect against potential harm or security risks.
  5. With your explicit consent.

We will never sell, rent, or share your Personal Information with third parties for their own marketing purposes.

Zoom and Video Meetings – HIPAA Compliance:
Please note that any virtual meetings conducted via Zoom or similar video platforms are not "certified" HIPAA-compliant. While we strive to maintain the confidentiality of your information by having secured meeting rooms with password protection and a Business Associate Agreement (BAA). By participating in virtual meetings, you acknowledge and accept the potential risks to the privacy of your information. If you have concerns, please notify us before the meeting.

Public Disclosures in Community Groups:
If you participate in public forums, such as social media platforms or online community groups related to our programs (e.g., Slack), be aware that any information you voluntarily share in these spaces may be visible to others. While we encourage respectful sharing within these groups, we cannot guarantee the privacy of data disclosed in public forums and are not responsible for any misuse by other participants.

Cookies and Tracking Technologies:
We use cookies and similar tracking technologies to enhance user experience on our website. Cookies do not collect sensitive Personal Information but may gather anonymous data regarding your browsing activity. You can disable cookies through your browser settings, although doing so may impact the functionality of our website.

Passwords and Account Security:
To access certain features of our services, you will receive a unique username and password. You are responsible for maintaining the confidentiality of your login credentials and for any activities conducted under your account. Sharing your password with others is strictly prohibited, and if we suspect misuse, we reserve the right to suspend or terminate your access to our services. Notify us immediately of any unauthorized access or suspicious activity.

Client Consent and Data Use:
By participating in our programs or products, you consent to the collection and use of your personal data, including any health-related information you choose to share. You may withdraw your consent at any time, but this may impact the delivery of personalized services.

Your Rights and Control Over Your Information:
You have the right to:

We will make reasonable efforts to promptly correct or update your data when notified.

Changes to This Privacy Policy:
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated terms.

Contact Us:
If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at [email protected] or by phone 713-823-1087.

By using our services, you acknowledge and agree to this Privacy Policy, our commitment to keeping your information confidential, and the specific disclosures related to non-HIPAA-compliant video meetings.

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal information, please contact us at:

TLW NOURISH LLC
Tiffany Walla, MS, RD, LD
Email: [email protected]
Phone: 713-823-1087

Consent

By purchasing, enrolling in, or using "The Nourished Littles Method" or 1:1 Coaching Program, you acknowledge that you have read, understood, and consent to the terms outlined in this Privacy Policy.